Kates Catering

 
 
   
Frequently Asked Questions
 

 

1) Does Kate's Catering provide Halal food?

• Yes! Kate's Catering is certified Halal by MUIS

2) Is there a minimum order?

• Each package has a minimum order which is stated with the pricing

3) When is the latest I can place an order?

• Orders should be placed and confirmed at least 3 days prior to date of event
• Preferred date and time slots are subjected to availability
• Last minute orders are subjected to availability of date and time slots
• Acceptance and confirmation of order must be done by fax or email, agreed by both parties
• Changes to orders less than 48hours prior to event date, will not be entertained

4) Can I change the details of my order after confirmation?

• Acceptance and updates to the order must be completed in writing and agreed by both parties

5) Do you provide extra serving(s)?

• For buffet and tea receptions, we provide an estimated 5% buffer on top of the number of pax ordered

6) How do I add on side order items?

• Refer to Kate's Party Pack Menu for a comprehensive list of items

7) Do you supply additional tables and chairs?

• Refer to Kate's Rental Equipment & Services

8) Do you charge GST (Goods & Services Tax)?

• Yes, Kate's Catering Pte Ltd is GST registered

9) Can I order from the standard menus for Chinese New Year?

• Only CNY packages are available during the first 3 days of CNY

10) Do you have delivery limitations?

• We only deliver to ground and lift landing levels

11) What are the available terms and mode of payment?

• Please prepare exact cash or crossed cheque on delivery

12) Are there cancellation charges?

• Changes to orders less than 48hours prior to event date, will not be entertained
• Any loss and/or damage of equipment or setup displays will be charged as we deem fit
• 30% charge on total value for orders cancelled / postponed less than 3days prior to date of event
• 100% charge on total value for orders cancelled / postponed 1day prior and/on date of event
• Cancellations / postponement must be made in writing, agreed by both parties

 

 

 
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